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Privacy Policy


Stetson Building Products, Inc. ("Stetson" or "we") is committed to protecting the privacy of the personally-identifiable information that we collect from you as you use this Web site (the "Site"). The scope of Stetson’s commitment is detailed in this Privacy Policy. By submitting information, you agree to Stetson’s use of such information as described herein.

What personally-identifiable information is collected?

Stetson collects personally-identifiable information ("Personal Info") on certain areas of the Site when users register, request information or a response, sign up for events, apply for jobs, and participate in user posting areas, such as bulletin boards, discussion forums, and surveys. The personally-identifiable information collected may include, without limitation, your access ID/password, company or government affiliations, and contact information (names, mailing and e-mail addresses, phone/ fax numbers).

How may my Personal Info be used?

Stetson uses your Personal Info to fulfill your requests for information, to process your requests to participate in events, and to review and consider any employment-related inquiries that you may submit. We may keep any of your Personal Info on file and use it to contact you for recruiting purposes. Stetson may also use Personal Info in analyzing Site user behavior in order to measure interest in specific items posted on our Site. The e-mail addresses provided at registration allow Stetson to send e-mail to individuals based on the areas of interest that they indicate during the registration process. If you do not wish to receive e-mailed advance notice of items posted on the Site, simply do not check off any of the subject boxes on the registration page. Stetson uses Personal Info collected from cookies and IP addresses as described below. Stetson may provide your Personal Info to any of its affiliates worldwide for such purposes.

Are cookies and IP addresses used?

The Site uses cookies to identify you and your interests and to track usage of the Site. Cookies are small pieces of text stored on your computer that help us know which browser you are using and where you have been on the Site and on Web sites to which you may link in order to use some of our features. Cookies also let us know whether you have registered with us and otherwise enable us to relate your current usage of the Site to prior usage of this or other Sites of Stetson or its affiliates. By accepting our cookie, you will be permitted access to certain pages of the Site without having to log in each time you visit. A user who does not accept the cookie from the Site may not be able to access certain areas of the Site. Stetson also logs IP addresses, or the location of computers on the Internet, to help diagnose problems with our server and to administer the Site.

Is personally-identifiable information disclosed to third parties?

Stetson will not intentionally disclose (and will take commercially reasonable steps to prevent the accidental disclosure of) your Personal Info to third parties (i.e., persons or entities that are not affiliates of Stetson), whether for such third parties' marketing purposes or otherwise, subject only to the following four exceptions:

Stetson may disclose your Personal Info to third parties as required or permitted by the laws, rules, and regulations of any nation, state, or other applicable jurisdiction;

Stetson may disclose your Personal Info to third parties who deliver information from us to you for the purpose of performing such delivery;

Stetson may disclose your Personal Info if, in connection with submitting the information, you consent to such disclosure;

Stetson may disclose contact information for you in response to inquiries by bona-fide rights owners in connection with allegations of infringement of copyright or other proprietary rights arising from information you have posted on the Site or otherwise provided to Stetson;

If Stetson and/or any of its affiliates merges with or sells substantially all of its assets or a majority of its equity to a third party, information collected by Stetson or such affiliates on their Web sites may be disclosed to and owned by the merged entity or third party.

Links to third-party sites

We may provide links to third-party Web sites as a service to our users. In addition, some of the content appearing to be on this Site is in fact supplied by third parties, for example, in instances of framing of third- party Web sites or incorporation through framesets of content supplied by third-party servers. We cannot control and are not responsible for the information collection and privacy practices of such third-party Web sites, which may differ from those of this Site.

How can I access, change, and/or delete information?

You may access, correct, update, and/or delete any Personal Info that you submitted to the Site. You may also unsubscribe from mailing lists or any registrations on the Site. To do so, please either follow instructions on the page of the Site on which you have provided such information or subscribed or registered, or send us an e-mail at s[email protected]


Stetson has implemented generally accepted standards of technology and operational security in order to protect Personal Info from loss, misuse, alteration, or destruction. Only authorized Stetson personnel are provided access to Personal Info, and these employees are required to treat this information as confidential. Despite these precautions, Stetson cannot guarantee that unauthorized persons will not obtain access to your Personal Info.

SSL/Online Orders

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal
information, including credit card number, name, and address, so that it cannot be read over the internet.

Children's on-line privacy protection

Stetson understands the importance of protecting children's privacy, especially in an on-line environment. The Site is not intentionally designed for or directed at children 18 years of age or younger, and Stetson will not intentionally collect or maintain information about anyone under the age of 18.


By using the Site, you consent to the collection, use, and storage of your information by us in the manner described in this Privacy Policy and elsewhere on the Site. We reserve the right to make changes to this Privacy Policy from time to time. We will alert you to any such changes by updating this Privacy Policy.

Return Policy

We accept NO returns on freezable materials after November 1st. A 15% restocking fee will be applied to all returns. Must have valid paper work/customer receipt. If cash/credit card was used: return will be issued in the same form in which payment was received.

Non-Stock/Special Order Return Policy:

Returns are determined by the manufacturers policy.  If return is approved by manufacturer, we will follow the manufacturer and Stetson return policy on re-stocking charges and freight on returns.  If the manufacturer does not approve, then NO return can occur.

Please ask one of our sales staff, if you require further clarification.

How do you handle special orders/special products?
Our goal is to keep your job on track! Ask us if you can't find what you are looking for!  We have a knowledgeable sales staff ready to assist.

*Please Note*

Account Customers:
All non-stock and/or special order item(s) will be invoiced the DAY Stetson Building Products (SBP) receives the item(s) in its warehouse.
Delivery or pick up will occur within five (5) business days.

Cash Customers:
All non-stock and/or special order item(s) will need to be PAID IN FULL, prior to an order being placed/processed. We will notify you when your order has arrived.  Pick up will occur within five (5) business days.

Non-stock/Special Order Return Policy:
Returns are determined by the manufacturers policy.  If return is approved by manufacturer, we will follow the manufacturer and SBP return policy on re-stocking charges and freight on returns.  If the manufacturer does not approve, then NO return can occur.

Contact our Privacy Department

If you have any questions about our Privacy Policy, please e-mail us at [email protected]

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